The Disability Etiquette Training Company 





The community of people with Disabilities has enormous financial clout – over $1 Trillion in income and $220 Billion in discretionary income which is available to spend on travel and entertainment.  There have been several pieces of research that show the extent to which providers who cater to people with Disabilities gain more business from this community.  Word of mouth escalates positive sales affects, and positive PR is invaluable.

Many of the line staff who serve customers have themselves only limited exposure to people with Disabilities.  They don’t know how to manage with a customer who doesn’t hear well or at all.  They don’t know what tools to use to explain instructions to a person with a learning disability.  When communication challenges are not navigated smoothly, conflict is likely to erupt.  Disability Etiquette Training gives staff the knowledge and tools to provide superior service to the community of People with Disabilities:  America’s Largest Minority.


A WBENC-Certified Women's Business EnterpriseThe Disability Etiquette Training Company is certified as a women’s business enterprise through the Women’s Business Enterprise National Council (WBENC), the nation’s largest third party certifier of businesses owned and operated by women in the US.

We recognize the commitment to supplier diversity that is embraced by corporations and government agencies today, and we can add diversity to your supply chain.

The Disability Etiquette Training Company is dedicated to raising awareness and skill to foster gracious and informed relationships among people of all abilities.



American Society for Training and Development

Matt Sapolin, Executive Director of the Mayor's Office for People with Disabilities who is also blind Linda Fitzpatrick, Director of The Disability Etiquette Training Company, speaking at a function with Hillary Clinton The Customer Service Agents at Avis Rent A Car have been trained on the proper etiquette for serving people with disabilities.