The Disability Etiquette Training Company 




Linda Fitzpatrick, DirectorLinda Fitzpatrick, Director

 “These are exciting times, when business can have a positive effect on important social outcomes. As a woman and a business leader, I can join with people who have many different skills to make our programs cutting edge and world class.”

Linda Fitzpatrick founded The Disability Etiquette Training Company to meet the emerging need for knowledge and skills to serve people regardless of their abilities.  Linda’s Mom Katy has been an important role model and inspiration -- she managed to live life fully in spite of debilitating Rheumatoid Arthritis, having a leg amputated and relying on her wheelchair for many years.  Katy’s high spirits and quest to do more has been an inspiration to Linda’s career which has been characterized by decades of achievement:

CEO of an award winning market research firm whose emphasis on both qualitative and quantitative methodologies formed the basis of Brand strategies at major corporations across many industries.  Linda’s firm won the coveted AT&T Partner Recognition Award, presented to a select few of the thousands of vendor companies who support AT&T. Her thorough understanding of research and business sets the professional tone that marks all the company’s endeavors.

A widely respected teacher, mentor and role model for women in business.  Linda founded the Rockland Business Association’s Women’s Forum which draws women from across the New York Tri-State area for its winning combination of expertise and camaraderie.

A legacy of community service.  Linda devoted more than ten years of service as a Counselor at VCS, a not-for-profit which is renowned for serving all segments of the community.  She has been awarded the prestigious Chairman’s Award from the Association for the Visually Impaired, she serves on numerous non-profit Boards  and her work has been featured in national and local press.


Betty Bird, EdD, Director of Curriculum

“We can’t possibly cover all eventualities, so we teach principles that can be adapted to a wide range of situations. It’s exciting to bring innovation and best practices to the myriad companies we work with, transferring learning from industry to industry.”

Betty Bird assists in development of curriculum at The Disability Etiquette Training Company, sharing her decades of experience in rehabilitation and training:

Betty served for many years as Senior Vice President for Rehabilitation at the Lighthouse International in New York City.  In that capacity she assisted countless people who were visually impaired to use tools and resources to help them lead productive and satisfying lives.  Betty is a renowned national expert and personally pioneered techniques to teach visually impaired people to use a cane to navigate.  Betty currently serves on the Executive Committee of the New York State Commission for the Blind and is a sought after speaker and consultant.


Scott ChesneyScott Chesney, Consultant

 “See the person as a person, first, rather than the Disability.  More than anything our work is about communication.”

With a resume of endless transformational experiences, lessons, and inspiring stories from two worldwide journeys and living life with paralysis since the age of 15, Scott has become a nationally and internationally recognized workshop and keynote presenter while addressing over one million individuals of from all walks of life, ranging from the United Nations to Fortune 500 corporations

In addition to maintaining a rewarding career, Scott also sits on the Board of Trustees of Children’s Specialized Hospital, the Advisory Boards of the New Jersey Disability, Health, and Wellness program and the Northern NJ Spinal Cord Injury System, and is the Co-Chairman of the New Jersey Chapter of the Buoniconti  Fund to Cure Paralysis.


Deborah SussmannDeborah Sussman, OT Consultant

“This work is magnificent.”

Deborah Sussman is a New York State Licensed Occupational Therapist specializing in children and adults with Sensory Processing Disorders.  Deborah’s reputation, however, is as a miracle worker – particularly to parents of children who have been saved by Deborah’s brilliant interventions.  Deborah is a recognized expert with decades of experience across many schools sytems.  Deb’s credo:  “My ultimate goal is to enhance and maximize independence and accomplishment.” The Disability Etiquette Training Company is proud to offer its clients Debbie’s breadth and depth of skill, through our programs and special consulting.


The Disability Etiquette Training Company

Mayor Bloomberg and Linda Fitzpatrick

A WBENC-Certified Women's Business EnterpriseThe Disability Etiquette Training Company is certified as a women’s business enterprise through the Women’s Business Enterprise National Council (WBENC), the nation’s largest third party certifier of businesses owned and operated by women in the US.

We recognize the commitment to supplier diversity that is embraced by corporations and government agencies today, and we can add diversity to your supply chain.

The Disability Etiquette Training Company is dedicated to raising awareness and skill to foster gracious and informed relationships among people of all abilities.



American Society for Training and Development

Matt Sapolin, Executive Director of the Mayor's Office for People with Disabilities who is also blind Linda Fitzpatrick, Director of The Disability Etiquette Training Company, speaking at a function with Hillary Clinton The Customer Service Agents at Avis Rent A Car have been trained on the proper etiquette for serving people with disabilities.